Back to FAQ
What is the return policy?

Our return policy applies only to the Farmstand device. Your Growing Essentials kit and Seedling Starter Pack, which are a part of your membership, are not eligible for returns.

We're confident that you'll love your Farmstand, but if you're not satisfied for any reason, you may return your Farmstand within 30 days of purchase. You will be refunded the purchase price of the device, minus a $40 restocking fee, provided the Farmstand is returned in its original packaging, with all of its original parts. Please contact us at for a pre-paid return shipping label. We do not refund the shipping fee charged at the time of checkout, or any monthly membership fees previously charged. Any refunds will be processed once the device has been received and checked-in by our team. Any/all relevant return fees will be deducted from the total refund amount.

If you have received a defective device, we will replace it for you! Please see our Warranty information at

In the event that you are unhappy with any part of your Seedling Delivery contact us at or call Customer Care at 1-512-234-4001 within three (3) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Seedling Delivery, we will send you replacement seedlings in your next shipment. We reserve the right, however, to require either the return of a unsatisfactory item, or a photograph of such, before any replacement seedlings are sent.

Didn't find what you were looking for?