If you need to return an item, here’s everything you need to know about the process. To initiate a return, please contact us through our Contact Us page.
What to Expect
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Review Time: Once you submit your return request, our team will review it and respond within 1–2 business days.
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Approval: If your return is approved, you’ll receive next steps by email.
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Shipping Deadline: Approved returns must be shipped back within 10 days of approval.
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Processing Time: After your return is received at our warehouse, processing typically takes 3–4 weeks to complete.
Important Return Policy Information
Before returning an item, please review the following:
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A return/restocking fee may be deducted from your refund.
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Items must be returned in their original condition. If any part is missing, damaged, or shows signs of misuse, the refund may be denied or additional fees may apply.
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Refunds are issued to the original payment method after inspection at our warehouse.
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Returns are not accepted more than 90 days after
For full details, visit our Return Policy.
Return Shipping Instructions
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Use the prepaid FedEx shipping label we provide.
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Drop off your package at any FedEx location.
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Email us the tracking number for faster processing.
Counterstand Set & Glow Lamp Return Policy
If your Counterstand Set or Glow Lamp isn’t working as expected or if there’s an issue with your order, please contact our Customer Support team through the Contact Us page first. Our team will help troubleshoot and, when applicable, send replacement parts so you can try again.
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Counterstand Sets and Glow Lamps may be returned within 60 days of the delivery date.
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Items must be returned in their original condition and will undergo a brief quality inspection upon receipt.
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Return shipping costs are not covered by Lettuce Grow. You may ship the item back using the carrier of your choice.
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If the Set or Glow Lamp is not returned in good condition, we will be unable to issue a refund.
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We strongly recommend packaging the return the same way it was originally shipped to prevent damage.
If you received a defective Counterstand Set, please refer to our Warranty Information for next steps.
Return Shipping Instructions
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Ship your return using the carrier of your choice (unless otherwise specified).
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Once shipped, please email us the tracking number to help expedite processing.
Contact us to initiate a return.