Help Center
Answers to our most frequently asked questions are just one click away.
Orders & Support|Shipping & Delivery
How do I redeem my seedling credits?
How to Redeem Your Seedling Credits
Seedling credits make it easy to get started with your plants. Follow the steps below based on how and where you purchased your kit.
Before You Start (Importan...
Orders & Support|Shipping & Delivery
What is Route package protection and how do I file a claim?
What is Route, and why is it being used for my order?Route is a leading provider of package protection and tracking solutions. We use Route to ensure that your seedlings are protected against heat ...
Orders & Support|Shipping & Delivery
When will my seedlings ship?
Once your Farmstand or Counterstand is delivered, it’s time to redeem your seedling credits — and that’s when we spring into action! 🌱
We ship seedlings after your Farmstand or Counterstand arrives...
Orders & Support|Shipping & Delivery
What is your shipping policy?
What Is Your Shipping Policy?
We offer fast, reliable shipping across the U.S. and Canada*, with delivery timelines that vary by product type. Below is a breakdown of what to expect.
How do I get f...
Orders & Support|Shipping & Delivery
How do I track my order?
You'll get an order confirmation email once your order has been placed. As soon as your package leaves our warehouse, you'll receive a second email with all relevant carrier tracking information. F...