Orders & Support|Shipping & Delivery

What is Route package protection? How do I file a claim?

What is Route, and why is it being used for my order?Route is a leading provider of package protection and tracking solutions. We use Route to ensure that your seedlings are protected against heat ...
Orders & Support|Shipping & Delivery

When will my seedlings ship?

Once your Farmstand or Counterstand is delivered, it’s time to redeem your seedling credits — and that’s when we spring into action! 🌱 We ship seedlings after your Farmstand or Counterstand arrives...
Orders & Support|Shipping & Delivery

What is your Shipping Policy?

ORDER PROCESSING Once your order is placed, it will ship within 1-2 business days.  Please note: All orders begin processing immediately upon being placed. We are unable to edit or cancel an order ...
Orders & Support|Shipping & Delivery

How do I track my order?

You'll get an order confirmation email once your order has been placed. As soon as your package leaves our warehouse, you'll receive a second email with all relevant carrier tracking information. F...